FAQ

Frequently Asked Questions

What can you make?
Custom shirts, sweatshirts, hats, totes, and more, decorated with screen printing, DTF, DTG, or embroidery.

Which method is right for my order?
Tell us about your design and how many you need, and we'll recommend the best fit. The short version: screen printing for larger orders of the same design, DTF or DTG for full color and small quantities, and embroidery for hats, polos, and a premium look.

What is the difference between DTG and DTF printing?
DTG (direct to garment) prints the design straight into the fabric, like an inkjet printer made for shirts. It feels soft and works best on cotton, which makes it a great fit for photos, detailed artwork, and one-off shirts. DTF (direct to film) prints the design onto a film that is heat-pressed onto the garment. It works on more fabrics, including polyester performance wear, and the transfer sits on top of the fabric with a slightly thicker feel. Not sure which you need? Send us your design and we'll recommend one.

Is there a minimum order?
It depends on the method. DTF, DTG, and embroidery orders can start at one piece. Screen printing has a 12-piece minimum per design.

Can you use my logo or artwork?
Yes. Send us your file and we'll let you know if it's print ready. If it needs cleanup, or you need a design from scratch, we can help. Art and setup are free.

Will I see a proof first?
Yes. Every order gets a proof by email before we print or stitch anything.

How long does it take?
Most orders ship within 3-5 business days after you approve your proof. Large orders may take longer, and we'll give you a timeline with your quote. We try to avoid rush orders, so please plan ahead. If you have a hard deadline, ask us before you order.

How much does it cost?
Pricing depends on the method, quantity, and design. Listed products show their price, and for anything custom we'll send you a free quote.

Where are you located?
We're a custom apparel shop in Cape Coral, Florida, at 2648 NW 9th Ter, Cape Coral, FL 33993. Everything is made in house. Call us at 941-270-3012 or email orders@polkabeaninc.com.

Where do you ship?
Anywhere in the United States by USPS or UPS, and internationally with rates calculated at checkout. International orders may owe import duties or taxes on arrival, which are the buyer's responsibility.

Can I return my order?
Because everything is made to order just for you, we can't take returns for size or change of mind. If we made a mistake, we'll make it right. See our Returns page for details.

How do I get a quote?
Use our Request a Quote page with your idea, quantity, and deadline, or reach out through our Contact Us page.